BTS Accessible Ticketing Guide

ADA & Disability Ticketing Info for ARMY

Securing accessible concert tickets is often difficult, and the process can be confusing because requirements vary by venue. This guide provides answers to frequently asked questions and essential tips to help ARMY successfully secure accessible seating for your next BTS concert.

✅ Checklist Before Ticket Sales

  1. Identify Your Needs: Determine if you require wheelchair-accessible, semi-ambulatory, or companion seating.

  2. Research the Venue: Visit the official venue website to view their specific ADA seating map.

  3. Prepare Your Contacts: Keep both the Ticketmaster and Venue Box Office numbers saved and ready.

FAQs: Accessible Seating Requirements

  • The Americans with Disabilities Act mandates that at least 1% of a venue be accessible to people with disabilities. This isn’t a lot and tickets can go fast. That means for example if you have a 20,000-seat venue only 200 of those seats have to be accessible to people with disabilities.

  • You aren’t required to have any paperwork to prove a disability. However, when you get to the venue and if they feel you don’t have a disability or are trying to abuse the privilege, they can ban you from the arena or cancel your ticket. This, however, is very hard to prove.

  • Most accessible seats are on a raised platform so that no one is blocking your line of sight. The ADA (and many international equivalents) mandates that venues must provide comparable sightlines to the event. This means that individuals with disabilities should have the same viewing experience as those without disabilities, including an unobstructed view of the stage.

  • The short answer is “yes”. You will filter accessible seats in the same way you would for general seats, but will choose “VIP” instead. If there’s any available you should be able to secure them. VIP packages are unique from venue to venue, artist to artist and event to event, so accessibility options may differ. If you have an accessible ticket without VIP and there’s VIP available and you want to purchase them, call Ticketmaster to upgrade your ticket. The is only one rule for upgrading to VIP, and that is that the original ticket must have been purchased through Ticketmaster, and cannot be a transferred ticket.

Action Plan: Securing Accessible Tickets

Step 1: Contact the Venue Immediately

As soon as tour dates are announced, contact the specific venue. Ask about their unique process for securing accessible tickets. Be persistent; while Ticketmaster handles many sales, some venues manage their own disability ticket inventory directly.

Questions to ask:

  1. Where are the accessible tickets sold (Ticketmaster or Venue Box Office)?

  2. Can I purchase ADA seats during the ARMY Membership presale, or must I wait for the general sale?

Step 2: If Buying Through Ticketmaster

If Ticketmaster is the primary seller, you can filter for these seats online or call the Ticketmaster Accessible Seating Box Office at (800) 877-7575.

How to filter online:

  1. Select the Filter button.

  2. Toggle the “Show accessible tickets” switch.

  3. Select Apply Filters.

  4. Use the interactive map to select your preferred section and price point.

Step 2: If Buying Through the Venue Box Office

If a venue manages its own ADA inventory, you may have to wait for the general sale. Each venue has a dedicated accessibility services phone number. Call this line 5–10 minutes before the sale begins to join the queue.

FAQs: Special Accommodations

  • If you’re using screen reader software like JAWS or NVDA, and you need help finding an event or completing an order, please call the Ticketmaster Accessible Seating Box Office at (800) 877-7575.

  • Check the venue’s official website and look for their accessibility guide for more information on interpreter services. If you don’t see this information, contact the venue directly.

    For Live Nation venues, visit livenation.com/venues. Once you find your venue, click the “Plan Your Visit” button and then the “Accessibility Services” section to find information on interpreter services. If info isn't listed, contact the venue's front office directly to submit a formal request for an interpreter.

Thank you to Sherice, a volunteer member of the AP529 community and a Purple Envoy in the ARMY Project 529 Discord, for compiling this guide. Have a question not covered in this guide? Send us a message.

Note on Scope: This guide was specifically developed with US venues and Ticketmaster procedures in mind. While much of this information is applicable to other sellers (like SeatGeek) and international venues, please note that ADA (Americans with Disabilities Act) regulations are specific to the United States. If you are attending a concert outside of the US, please consult local accessibility laws and venue-specific policies.